Customer Service

Shipping & Delivery
All orders will be shipped via first available Australia Post Service after order is placed All orders will be sent as Signature on Delivery at customers cost
Privacy & Security
Please refer to our Privacy Policy here
Returns & Replacements
Any returns must be authorized by an employee of Ozrail Model Trains
Defective products are covered by standard Manufacturers Warranty and treated in a manner determined by each individual Manufacturer, Some require the customer to return the products directly to them we will advise you if this is required.
Orders may be placed via this online store, by email or by phone. Telephone during normal business hours Email : [email protected]
Payment, Pricing & Promotions
All prices are in Australian Dollars and include GST. If being shipped overseas then GST is removed from the final price before payment.
Viewing Orders
Once an order is placed you can view the order and it's status by logging in to your account here
Back to Top