Customer Service

Shipping & Delivery: All orders will be shipped via first available Australia Post Service after order is placed All orders will be sent as Signature on Delivery at customers cost
Privacy & Security: Please refer to our Privacy Policy here
Returns & Replacements: Any returns must be authorized by an employee of Ozrail Model Trains
Defective products are covered by standard Manufacturers Warranty and treated in a manner determined by each individual Manufacturer, Some require the customer to return the products directly to them we will advise you if this is required.
Ordering: Orders may be placed via this online store, by email or by phone. Telephone during normal business hours Email : [email protected]
Payment, Pricing & Promotions: All prices are in Australian Dollars and include GST. If being shipped overseas then GST is removed from the final price before payment.
Viewing Orders: Once an order is placed you can view the order and it's status by logging in to your account here